Mapit is a simple drag-and-drop software tool which facilitates the construction of complex decision logic in HTML format. The end-users are presented with clean, clear web pages that show questions and gather answers. The navigation is setup through simple visual techniques such as dragging an arrow from page to page in the designer.

Testimonials

Customers Give Their Feedback on Mapit Designer

"I just wanted to say what a great product you have developed.  There really isn't anything else out there that does it so well and so easily.  Just thought your organization should hear that."

"I spent most of a weekend trying to find something like your software but there was nothing out there. I think it is well thought out and a nice interface that is easy to use."

"I have only used it for a few hours…..but I like what I see so far. It’s unusual to find software nowadays that is not overdone, does what its designed to do (very well), and doesn’t cost an arm and a leg."

Case Study - Call Center - Decision Tree

“Mapit is used by our Contact Centre Staff as a questionnaire/decision tree while attending customer phone calls. This software program is very easy to use; and has improved the compliance within large groups of people in the organisation." Read the case study.

Product Selector - Doors

Ken Swanson is the owner of the business and the driving force behind the website. For a long time Ken looked for a product configurator that he could use on the website to help customers choose the right product for their needs. What he found was a lot of expensive, highly customised products that were too niche oriented for his requirements.

“I purchased Map and love it! You don’t know how long I’ve been looking for such a product to help our company.” Read the case study.

Troubleshooting - Intel

Intel Corporation uses Mapit Designer to produce troubleshooting wizards to help product users identify the causes of issues that occur from time to time.

The wizard is found through the product pages on the Intel website. The script is carefully written to start with a generic problem and gradually work through the most obvious answers. As those obvious answers are eliminated the questions asked become more technical and illustrations are used wherever possible to give guidance to the troubleshooter. Read the case study.

Process Mapping - Education

The Contact Center team uses Mapit Designer to model and document complex processes around funding applications. Customer support representatives then use the Mapit scripts and process maps to help users work their way through the funding applications.

The team use Mapit’s drag and drop user interface for the process mapping. The use of multiple choice questions within the Mapit script is crucial to recreating the complex scenarios users and CSRs face with the funding applications. Read the case study.