Troubleshooting Software

Let your Users Work it Out

The unique question and answer format for developing scripts in Mapit Designer is ideal for developing troubleshooting solutions for your web site or intranet.

Many times users will call your customer support line with question "My (your product) doesn't work". An in every instance we start the response by saying "Can you describe the problem?"

Mapit Designer lets you start one step further into the process by describing what the problem could be: "My gadget doesn't turn on" "My software doesn't load" "My iThing is making strange noises when I hold it upside down".

Troubleshooting Tool

These frequently asked questions can be stored on your site for easy access from your customers or staff. Each question leads to one or more valid answers and Mapit Designer allows you to set conditions so that if the answer is "Yes" your users is directed to Answer A, if the answer is "No" Answer B and so on.

You can also collect text based information as part of troubleshooting process.

Each answer then becomes another question or gives the solution depending on your logic. As a troubleshooting tool Mapit Designer allows you to anticipate the different issues that arise for your customers and lead them through a sometimes complex path to the correct answer.