Agent Scripting Tool
Simple Contact Center Agent Scripting Software
Looking for a way to ensure compliance from your Customer Support Representatives or Agents?
The most common method of getting the right information to agents and CSRs is paper based updates. Many agents are required to maintain their own knowledgebase and even if the information is distributed electronically the database of choice for storing the information often turns out to be Outlook!
Mapit Designer is a simple drag and drop style scripting tool that enables you to take complex information, break it down in a way that can be followed by your agents and your clients and deliver the information via an easy to use html page.
Whether this is in the production of:
- an online self-help system,
- a fault analysis system,
- surveys,
- structured information capture,
- or guiding a reader through compliance with an involved piece of legislation,
this tool enables rapid development of the user interface.
Have Your Agents Guide Your Users through Complex Interactions
The agents will find the scripts are easy to follow - and so will your customers. Simple yes/no questions or more complex questions where mulitple answers are valid and can lead to different outcomes are all easily handled by Mapit Designer.
Call centers and customer support centers report high levels of compliance when agents and CSRs use Mapit. Naturally this increases user satisfaction and significantly reduces the number of call backs and complaints.
Mapit can be purchased by clicking Buy Now or download a free demo that has all the features enabled except you can't publish as html.