Solutions
Simplify Complex Information and Knowledge
The amount of knowledge and information available in the world continues to grow at exponential rates. Organisations of all types own vast swathes of knowledge and information that is often inaccessible - being stored in large databases or massive paper libraries.
Yet the stakeholders of these organisations - customers, employees, owners, voters, students - all want to access the information to get the answer to their question.
Mapit Designer is a software tool that enables you to simply and quickly develop process maps and decision trees that break down complex information to enable users to get to their correct answer.
Map Your Knowledge Using a Simple Tool
The Mapit Designer tool can be used by the person with the best access to the information you want to have mapped. The design palette is set up so that the map can be see as a whole and individual elements can be linked and conditions set for each link.
As an example you may ask a question that has five distinct options as answers. Each answer can be linked to another question/answer set. This is done by a drag and drop process with the conditions being asked for as part of the process. The conditions can be set as "if, then" options with mulitple potential outcomes.
Graphics and styles can be controlled using a simple WYSIWYG interface. Real time testing is available throughout the design process. On completion you can publish your process map or decision tree as an html file. Load it up onto your website or internal system and it is immediately accessible to all.
Information captured as your users complete their Mapit scripts can be stored or exported to other applications for further analysis.
Decision Trees, Product Selector, Agent Scripts
There are thousands of ways to use Mapit Designer scripts to help you business. In the interests of breaking down potentially complex information however we will focus on three core uses.
Decision Trees
A descriptive method of taking a large body of information and breaking it down into groups (branches), sub-groups (twigs) and elements (leaves). Decision trees can be highly complex - and so can the software built to map and analyse them. Mapit is a simple tool that can help you separate the wood from the trees (forgive us!) and allow others to get the answers they need.
Mapit Designer can build Decision Trees for Contact Centers and is an ideal tool for Subject Matter Experts who sometimes spend too much time on the phone answering the same questions time after time.
Agent Scripts
Contact Centers and Customer Service Centers are major users of Mapit Designer. Significant reductions in training time, increases in accuracy and customer satisfaction are reported by users who can script interactions in both outbound and inbound call centers.
Product Selector
Complexity in product choice is an issue that is easily overcome using Mapit Designer to create Product Selector tools for use on your website. Using graphics, questions and your knowledge of your customers; you can create a pathway that leads you customers to just the right product for them.
And if you have choices along the way use your Mapit Designer scripts as Product Configurators. You can capture the information or map the configuration the client has decided on to the exact product line in your catalog. Then all they have to do is click on the Buy Now button and the purchase is made.